Software and Hardware Support (Junior)

Cogent Infotech
Published
August 28, 2020
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Description

Title: Software and Hardware support

Location:Gainesville, FL

Duration: 9months

Scope of Service:

  • Responsible for Tier I software and hardware support.
  • Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
  • Enters call data into a tracking system.
  • Escalates problems to higher-level technical support professionals when necessary.
  • Assists in the resolution of application, hardware and software problems.
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