Healthcare Customer Service Rep

A-Line Staffing Solutions
September 14, 2020
Job Type


Now hiring Healthcare Customer Rep in Phoenix, Arizona. This Healthcare Customer Rep position is with a Fortune 500 company and has career growth potential.

If interested, please apply.

Jacob Zambuto
[Click Here to Email Your Resumé]

Healthcare Customer Rep Highlights:

  • Pay starts at $13 per hour
  • Orientation starts Friday, 9/18 

  • 2 weeks of training from 8:30am-4pm

  • Permanent shift after training Need someone whos flexible to work 6am-4:30pm

  • Rotating saturday every 5th week, hours are 7am-3:30pm

Healthcare Customer Rep Description:

· This position involves extensive member contact via the telephone.

· Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.

· Ability to research and investigate orders using PeopleSafe and LINKS.

· Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.

· Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.

· Responsible for researching and resolving payment issues.

· Call to offer a direct sale of medications to participants and posting payments to the proper account. Perform required transactions to complete mail order prescriptions.

· Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.

Healthcare Customer Rep Job Requirements:

· Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus. .

· Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).

· Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.

· Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.

· Basic alpha number data entry skills with attention to accuracy and quality is essential.

· Intermediate math skills are required with attention to detail and quality essential.

· Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.

· Ability to work with people in a team environment while meeting individual performance goals.

· Must be able to read and interpret policies, procedures and instructions.

· Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.


  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • Competitive Pay Rate!

If interested, please apply to this job posting right away. I look forward to hearing from you!
Jacob Zambuto
[Click Here to Email Your Resumé]

Medical, healthcare, Medicare, Medicaid, data entry, call center, customer service, provider billing, claims processing, pharmacy, appeals

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