Customer Service – Transportation Service Specialist

Published
September 11, 2020
Location
Category
Job Type

Description

Customer Service- Transportation Service Specialist
PayRate: $16.00/HR
CorTech is looking to hire a Transportation Service Specialist in Toledo, OH.
PURPOSE OF THE JOB
This role is part of the Composites Solutions Business (CSB) and is accountable for performing daily outbound transportation tasks and carrier. The TSS (Transportation Support Specialist) will assign daily freight to the Owens Corning carrier base to meet delivery dates of customer orders in a cost-effective manner. The TSS will collaborate with Customers, Carriers, Manufacturing Facilities, Customer Service Specialists, Logistics Analyst, Material Planners and other OC organizations as necessary to identify and troubleshoot issues to ultimately deliver our product on-time and damage free.
Reports to: Transportation Team Leader
Span of Control: Individual role with assigned responsibilities
JOB RESPONSIBILITIES
Managing service for our Customers:

• Ensure timely and damage free delivery

• Actively manage carrier performance

• Proactive customer communication

• Support OC plant activities to ensure timely loading

• Verification of loading and delivery of material

• Leverage basic supply chain understanding to maximize value for our customers

• Recognizing and acting on customer opportunities

• Understand basic OC product knowledge
Metrics:

• On Time Delivery to Carrier Performance

• Carrier Capacity Management and compliance

• Tender Acceptance and carrier optimizations

• Carrier cost reviews

• Late Delivery Notification

• Escalation Responsiveness

• Management of balance dues

• Warehouse and Transportation Capacity Management

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